Stay updated and informed

What we have experienced in the last weeks can be described as a crazy ride on a roller coaster.

From the first announcement that the community edition of OTRS in version 6 is end-of-life, the decision to create our own LTS variant to ensure continued support for our customers and the community and about the announcement of the original vendor to completely withdraw from the Open Source environment and to disable all repositories on GitHub and download servers.

Suddenly we are now a vendor, and former competitors working now together with us. A huge change in just 3 months.

In April 2018 OTRS AG announced (LINK 1) a change to the release strategy for the product OTRS, for which Znuny GmbH predominantly offers services.

The previously publicly-available product OTRS, consisting of OTRS and the OTRS Business Solution, was rebranded and renamed “OTRS” and “((OTRS)) Community Edition”, respectively.

The branch that formerly operated as “Business Edition” would move forward as “OTRS”. This change took place with the release of OTRS 7 on November 18, 2018.

A race condition occurs in computer science when the behavior or outcome of a system depends on the timing or sequence of events. It typically happens in concurrent or multithreaded programs, where multiple processes or threads attempt to access and manipulate shared resources simultaneously.

In a service desk scenario where multiple agents might be accessing and updating requests or data concurrently, preventing human race conditions is why we invented Znuny. It is crucial to maintain communication integrity and ensure smooth operations.

Add-ons make an already great software, even better. With the announcement of Znuny 7, we've heard many great things and are happy to address the issue of add-ons with today's release of the first public add-ons for Znuny 7.